Troubleshooting

What will happen if I haven’t synchronized the cup for a long time?
The cup will be able to store 7 days worth of data, but we recommend you to keep your Bluetooth connection ON to sync the data to the app regularly. ...
Mon, 3 Oct, 2016 at 2:09 PM
Where would the data be?
The data will be stored in the Ozmo cup and in the Ozmo Cloud server.
Mon, 3 Oct, 2016 at 2:11 PM
The cup does not register/record my intake on the Ozmo app
Close the lid properly. The middle LED light should be OFF to indicate that the lid is properly closed Please wait for a few seco...
Mon, 3 Oct, 2016 at 2:13 PM
I did not find the Ozmo cup on the connection list in the Ozmo App
Upon receiving the cup, please fully charge it using the USB cord or cradle that came with it Perform a reset by pressing the reset button ...
Mon, 3 Oct, 2016 at 2:15 PM
Why can’t I connect the Ozmo cup to my phone?
Please be reminded that you will have to connect your Ozmo cup on the Ozmo App DO NOT connect it under the “System ...
Mon, 3 Oct, 2016 at 2:15 PM
How do I make sure the cup synchronizes with the app?
Please make sure that you have connected your Ozmo cup properly on the Ozmo app. You may refer to our previous article (https://grokin...
Mon, 3 Oct, 2016 at 2:16 PM
Will Ozmo cup auto-reconnect to the Ozmo App?
Yes, it should if the Bluetooth of your phone is ON and the Ozmo App is OPEN Please be reminded that our Ozmo App was not designed to run...
Mon, 3 Oct, 2016 at 2:16 PM
How do I update the firmware of the cup? How do I check the firmware version?
First, check the firmware version of your cup. Our latest version is Firmware: v04 To check it, go to the Ozmo app. Tap on the gear ic...
Mon, 3 Oct, 2016 at 2:17 PM
Why does my smart cup show 59ml each time only?
Our Ozmo Active cup has seven (7) levels of sensor. The more you drink from it, the more accurate measurements will be. The first drink will have ...
Mon, 3 Oct, 2016 at 2:41 PM
Fitbit sync with Ozmo app (Step-by-step Guide)
Please make sure that you have the updated version of the Ozmo app on your iOS (1.7.1) Once done, please follow the steps provided below: On the Oz...
Wed, 11 Jan, 2017 at 7:22 PM